SETUP

Inbound calls settings

Set behaviour shared by every number from Admin, then Settings, then Inbound Calls. The steps for a single number are set on Twilio, in that number’s call routing.

Length of one ring

One ring is 3 to 10 seconds. The default is 6. Routing steps that ring for several rings use this length.

Outside calling hours

Run every step, so people can still be rung, or skip people, so only AI bot and message steps run outside Communication Hours.