ACCESS & CONTROL

Connected to your CRM. Controlled by your organisation.

Authenticated access and organisation-level configuration connect communication with CRM.

01

Sign in through Zoho

Identity and CRM organisation are verified server-side. A Zoho login alone does not grant subscriber access.

02

Control access

An active subscription, enabled user, and appropriate permissions are required. Display filters never expand access.

03

Keep credentials on the server

OAuth refresh tokens and telephony secrets are not exposed to the browser.

04

Choose AI tools and recording behaviour

Administrators configure which tools bots use and when recording is enabled.

05

Understand the data flow

CRM records, the Messenger connector, Twilio, AI processing, and connected booking or support services have distinct roles. Ask us about your proposed configuration; we do not claim a blanket certification or data-residency guarantee.

YOUR NEXT CHAPTER

Put the next
conversation to work.

See how connected messaging, calling, and AI follow-up could work for your Zoho CRM team.