Call from customer context
Start a call from a conversation or linked record. Choose an authorised business caller number instead of reaching for your personal phone.
CALLING
Bring a human voice to the next step.
Make browser calls using your configured business numbers, with CRM context and call history close at hand.
Inbox 3
Search conversations
AM
Alex Morgan
nowCould we arrange a call next week?
SJ
Sarah Jenkins
12mPerfect. Thank you!
DT
Daniel Taylor
1hCan you send me the details?
EW
Emma Wilson
2hTuesday works for me.
AM
Alex MorganContact · Initial consultation
AM
Alex Morgan
Illustrative outgoing call
02:14
Illustrative example · Fictional customer data
Keep the outcome connected
Review call activity and recordings where your organisation enables them. Recording and transcript behaviour are controlled by your settings.
Choose how your team handles calls
The CRM application supports configured routing, transfers, and availability features.
Outgoing calls on mobile
The companion supports outgoing calls while open. Receiving calls in the mobile PWA is not included. A supported browser, microphone permission, and internet connection are required.
YOUR NEXT CHAPTER
Put the next
conversation to work.
See how connected messaging, calling, and AI follow-up could work for your Zoho CRM team.