Choose what is recorded
Record AI calls is off until an administrator turns it on. Record browser and routed calls covers the other connected calls. When the notice is on, inbound callers hear it before the ring. People placing outbound calls still tell the other party themselves.
Your organisation is responsible for lawful recording
The product page states that the organisation is responsible for lawful recording in its jurisdiction, including consent. ZE Messenger does not decide that for you.
Play a pre-message
Turn on Play call recording pre-message and write the message. Template insert buttons fill common wording. If recording is on and the pre-message is on, the message text is required.
Keep a copy in Twilio
This option is available when any recording is on. Turned off, the Twilio copy is removed after the file is attached in CRM.