SETUP

Communication hours settings

Set separate windows for SMS and for calling from Admin, then Settings, then Communication Hours. Times use the CRM organisation time zone. Outside the window, Messenger schedules the action for the next open window unless the permission below allows it through.

SMS sending

Allow all users, allow admins, or no. A weekday start and end grid appears when the choice is not Allow all users.

Calling

Calling uses the same three choices. The calling grid is also shown when Inbound Calls is set to skip people outside hours.

What each choice does

Allow all users means the window does not block that channel. Allow admins lets administrators act outside the window. No means the action waits for the next window.